Return & Refund Policy

1. Return Window
You have 7 days after receiving your item to request a return.

2. Eligibility for Returns
To qualify for a return:

• Item must be unworn, unused, with original tags and packaging.

• You must provide a receipt or proof of purchase.

Refunds are ONLY issued if:

• The item received is defective.

• The item received differs from what was ordered.

For all other cases (e.g., change of mind), only exchanges are permitted.

3. Non-Refundable Items

• Sale items (unless defective).

• Gift cards.

4. Exchange Policy

• If exchanging, the customer must:

  • Ship the item to our office address at their own expense.

  • Cover return delivery charges.

• Price differences between exchanged items will not be refunded.

• Exchanges are processed after inspection of returned items.

5. Damaged or Incorrect Items
Inspect your order immediately upon delivery. Contact us within 7 days at:
📞 Phone: +92 321 2278111
📧 Email: support@theroyalabaya.com
if the item is defective, damaged, or incorrect.

6. How to Initiate a Return

• Contact us first to request a return. Unsolicited returns will not be accepted.

• Provide your order number and reason for return.

7. Refund Process

• Refunds are issued only after inspection and approval.

• Approved refunds are processed to the original payment method.

• Bank processing times may cause delays (typically 5–10 business days).

8. Final Notes

• Sale items are eligible only for exchange if defective.

• Exchanges: Return the original item and place a new order for the desired product.

For questions, email us at support@theroyalabaya.com.